Privacy Policy

1. Introduction

365365jl ("we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who use the 365365jl platform (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information in connection with your use of the Platform.

This Privacy Policy applies to all personal data collected through the 365365jl website, mobile platform, customer support channels, and any other touchpoints through which you interact with 365365jl. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By registering an account or using the 365365jl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us to close your account.

365365jl operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and the regulations issued by the National Privacy Commission (NPC). We are also guided by PAGCOR's data governance requirements applicable to licensed online gaming operators.

2. Data We Collect

365365jl collects personal data through several means, including information you provide directly, data generated through your use of the Platform, and information received from third-party verification services. The categories of personal data we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.
• Identity verification (KYC) documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys national ID, driver's license), proof of address, and selfie photographs where required.
• Payment information: GCash account number, PayMaya account details, BPI, BDO, or Metrobank account details used for deposits and withdrawals. We do not store full bank account credentials — payment data is tokenized and processed through secure payment gateways.
• Communications: Messages sent to our customer support team via live chat, email, or any other support channel.
• Responsible gaming preferences: Deposit limits, session time limits, and self-exclusion requests you submit through your account settings.

2.2 Data Generated Through Platform Use

• Gaming activity: Game history, wager amounts, win/loss records, session duration, and bonus usage across all 365365jl products including slots, live dealer games, sports betting, bingo, sabong, and e-sports.
• Transaction records: Deposit and withdrawal history, transaction timestamps, and payment method used.
• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log data: Pages visited, features accessed, time spent on the Platform, and clickstream data.
• Location data: General geographic location inferred from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.

2.3 Data from Third Parties

• Identity verification results from KYC service providers.
• Fraud screening and anti-money laundering (AML) check results from compliance partners.
• Self-exclusion status from PAGCOR or other regulatory databases where applicable.

3. How We Use Your Data

365365jl uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the 365365jl Platform.
• Service delivery: To process your deposits and withdrawals, credit bonuses, record your gaming activity, and provide access to all 365365jl products and features.
• Legal and regulatory compliance: To fulfill our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements. This includes conducting KYC checks, filing mandatory reports, and cooperating with regulatory investigations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activity on the Platform.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behavior, enforce deposit limits and self-exclusion requests, and provide appropriate interventions in line with PAGCOR's responsible gaming guidelines.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyze usage patterns, identify technical issues, and develop new features that improve the 365365jl experience for all players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications. You may opt out at any time through your account settings.

365365jl does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable data protection principles, 365365jl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable Philippine laws and PAGCOR regulations, including KYC, AML reporting, and age verification obligations.
• Legitimate interests: Processing carried out for 365365jl's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional analytics features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

365365jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

• Service providers: We engage trusted third-party vendors to assist in operating the Platform, including KYC/identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support tools. These vendors are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Regulatory and law enforcement authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 365365jl's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
• With your consent: We may share your data with third parties in any other circumstance where you have given your explicit prior consent.

All third parties with whom 365365jl shares personal data are required to maintain appropriate technical and organizational security measures and to use the data solely for the purposes for which it was shared.

6. Cookies & Tracking

365365jl uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how players navigate and use the Platform, helping us identify areas for improvement.
• Preference cookies: Store your language, display, and notification preferences so you do not need to re-enter them on each visit.
• Security cookies: Help detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain features of the 365365jl Platform from functioning correctly. We do not use cookies to serve third-party advertising on the Platform.

7. Data Retention

365365jl retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and KYC records: Retained for a minimum of 5 years from the date of account closure, in compliance with AMLA and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each gaming session.
• Customer support communications: Retained for 2 years from the date of the last interaction, or longer if related to an unresolved dispute or regulatory matter.
• Marketing consent records: Retained for the duration of your account and for 1 year following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.

8. Data Security

365365jl implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and the 365365jl Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest, including payment information and identity documents, is encrypted using AES-256.
• Access controls: Access to personal data is restricted to authorized 365365jl personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: Available for all player accounts to provide an additional layer of login security.
• Penetration testing: The Platform undergoes regular security assessments and penetration testing by independent security professionals.
• Incident response: In the event of a personal data breach, 365365jl will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 365365jl. To exercise any of these rights, contact our Data Protection Officer via live chat or at [email protected]:

We will respond to all data rights requests within 15 business days. Where a request cannot be fulfilled due to legal obligations (e.g., mandatory AML record retention), we will explain the reason in writing. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

10. Children's Privacy

The 365365jl Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. We do not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the data, and report the matter to the appropriate regulatory authority. If you believe a minor has registered on the 365365jl Platform, please contact our support team immediately via live chat.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. 365365jl supports all efforts to keep gaming environments safe and age-appropriate.

11. Cross-Border Data Transfers

365365jl primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where we use internationally hosted cloud infrastructure or global KYC verification services.

Where such cross-border transfers occur, 365365jl ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers only to jurisdictions or organizations that provide an adequate level of data protection as recognized by the NPC.
• Your explicit consent where required by applicable law.

You may request information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting our Data Protection Officer.

12. Policy Updates

365365jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account and display a prominent notice on the Platform.

The effective date of the most recent version of this Privacy Policy is always displayed at the top of this page. We encourage you to review this policy periodically. Your continued use of the 365365jl Platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 365365jl, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 through the 365365jl Platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link)

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.